Last updated: July 2026
All CALUNE orders are shipped with tracked delivery.
Delivery times
Europe: estimated 12–14 business days from the moment your order ships. Order processing takes 1–3 business days before shipment.
You will receive a shipping confirmation email with your tracking link as soon as your order leaves the warehouse. Tracking events may take 2–3 business days to appear.
Shipping costs
Shipping costs, if any, are shown clearly at checkout before you pay. There are no hidden fees.
Delays
Occasionally customs or carrier volumes cause delays beyond our estimate. If your order has not arrived within 20 business days of shipping, contact us and we will resolve it — with a replacement or a refund if the parcel is lost.
Address errors
Please double-check your address at checkout. If you notice a mistake, contact us within 12 hours of ordering and we will correct it where possible.
This policy is operated by LIGER GROUP LTD, the company behind CALUNE.