Privacy Policy

Last updated: July 2026

This Privacy Policy explains how CALUNE, operated by LIGER GROUP LTD, collects, uses, and protects personal information when you visit our website or place an order.

Who is responsible for your data

The data controller is:

LIGER GROUP LTD (trading as CALUNE)
Company registration number: 17303699
Registered in England and Wales
Registered office: Flat 15 Aneurin Bevan Court, 55 Coles Green Road, London, NW2 6EE, United Kingdom
Email: support@calunebeauty.com

For any privacy request, email us with the subject line "Privacy request".

Information we collect

We may collect personal information such as:

  • Name
  • Email address
  • Phone number, if provided
  • Billing and shipping address
  • Order details
  • Payment status
  • Customer support messages
  • Device, browser, and website usage information
  • Marketing preferences, if you choose to subscribe

Legal basis for processing

Under the GDPR we rely on the following legal bases:

  • Performance of a contract — to process your order, deliver it, and handle returns, refunds, and replacements.
  • Consent — for marketing emails and for non-essential cookies, including advertising and analytics cookies. You may withdraw consent at any time.
  • Legitimate interests — to prevent fraud, secure our store, and improve our website and service, where this does not override your rights.
  • Legal obligation — to keep tax, accounting, and consumer-law records.

Payment information

Payments are processed securely through Shopify checkout and approved payment providers.

CALUNE does not directly store full card numbers or sensitive payment details.

How we use your information

  • Process and deliver orders
  • Provide order confirmations and shipping updates
  • Respond to customer support requests
  • Manage returns, refunds, and replacements
  • Prevent fraud and protect our store
  • Improve our website and customer experience
  • Send marketing emails only where permitted and with your consent

Marketing

If you subscribe to marketing, we may send you emails about CALUNE products, offers, and updates.

You can unsubscribe at any time using the unsubscribe link in our emails, or by emailing us.

Sharing information

We may share necessary information with trusted service providers, including:

  • Shopify (e-commerce platform and hosting)
  • Payment providers
  • Shipping and fulfilment partners
  • Email and customer support tools
  • Analytics and advertising platforms, including Meta Platforms (Facebook and Instagram advertising and the Meta Pixel), where you have given consent

We do not sell your personal information.

Cookies and tracking

Our website uses cookies and similar technologies.

Essential cookies are required to operate the store, keep your cart, and complete checkout. These are used without consent because the site cannot function without them.

Analytics and advertising cookies — including the Meta Pixel, which measures the performance of our advertising and may be used to show you relevant ads — are only placed after you give consent. They are not activated before you accept them.

You can accept, refuse, or change your cookie choices at any time using the cookie settings on our website. Refusing non-essential cookies does not affect your ability to browse or place an order.

Data retention

We keep personal information only as long as necessary:

  • Order and transaction records — retained for the period required by tax and accounting law, generally up to 7 years.
  • Customer support messages — generally up to 3 years after the case is closed.
  • Marketing data — until you withdraw consent or after a prolonged period of inactivity.
  • Analytics and advertising data — in line with the retention settings of the relevant provider.

When data is no longer needed, it is deleted or anonymised.

Your rights

If you are in the EU, EEA, or UK, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict or object to certain processing
  • Data portability — receive a copy of your data in a usable format
  • Withdraw consent at any time, including for marketing and cookies

To make a request, email support@calunebeauty.com. We respond within one month, as required by the GDPR.

Right to complain

If you believe we have not handled your personal data correctly, you may lodge a complaint with your local data protection authority. For example:

  • Netherlands: Autoriteit Persoonsgegevens
  • United Kingdom: Information Commissioner's Office (ICO)

Consumers in other countries may contact their own national supervisory authority. We would appreciate the chance to resolve the issue first.

Security

We use Shopify and trusted service providers to help protect personal information. However, no online system is completely secure, and customers should also protect their account and email access.

International transfers

We are established in the United Kingdom and some of our service providers process data outside the EEA, including in the United States.

Where personal data is transferred outside the EEA, we rely on appropriate safeguards, such as the European Commission's Standard Contractual Clauses, UK transfer mechanisms, or an adequacy decision where one applies. You can request more information about these safeguards by emailing us.

Children

Our store is not directed at children. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal data, contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date of the last update shown at the top.

Contact

LIGER GROUP LTD (trading as CALUNE)
Company registration number: 17303699
Flat 15 Aneurin Bevan Court, 55 Coles Green Road, London, NW2 6EE, United Kingdom
Email: support@calunebeauty.com
Or use our contact page.