Refund Policy

Last updated: July 2026

We want you to keep CALUNE products because you love the ritual — not because returning them is hard.

Important: please do not send any item back before contacting us. Our registered office is not a returns address. We will give you the correct return address once you contact us.

Your statutory right of withdrawal (EU / EEA)

If you are a consumer in the European Union or European Economic Area, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right, notify us of your decision before the 14-day period ends. You can:

  • Email support@calunebeauty.com with the subject line "Withdrawal", or
  • Use the model withdrawal form below, or
  • Send any other clear statement of your decision to withdraw.

After you notify us, we will send you the return address. Return the goods without undue delay and within 14 days of notifying us. We will refund all payments received from you, including standard delivery costs, within 14 days of receiving your withdrawal notice, using the same payment method you used for the order.

The direct cost of returning the goods is paid by you, unless the item arrived damaged, defective, or incorrect. You may be liable for any loss in value if the goods have been handled beyond what is necessary to inspect them.

Exception for hygiene reasons: where a sealed item has been unsealed after delivery and cannot be returned for reasons of health protection or hygiene, the right of withdrawal may not apply to that item, as permitted by EU consumer law.

Model withdrawal form

You may use this form, but you are not required to. This is the address for sending your withdrawal notice only — please do not send goods to this address. We will provide the return address separately.

To: LIGER GROUP LTD, Flat 15 Aneurin Bevan Court, 55 Coles Green Road, London, NW2 6EE, United Kingdom — support@calunebeauty.com

I hereby give notice that I withdraw from my contract of sale of the following goods:
Order number:
Ordered on / received on:
Name of consumer:
Address of consumer:
Date:

Our 30-day return policy

In addition to your statutory rights above, we voluntarily offer a longer window: you may request a return within 30 days of delivery.

To be eligible for a return under this voluntary policy, the item should be in its original packaging, complete with all included accessories, and in resalable condition. For hygiene and safety reasons, items that are heavily used, damaged by misuse, missing parts, or returned in poor condition may not qualify for a full refund under this voluntary policy.

These conditions apply to our voluntary 30-day policy only. They do not limit your statutory right of withdrawal described above.

How to start a return

  1. Contact us at support@calunebeauty.com or through our contact page with your order number and the reason for return.
  2. We will reply within one business day with the return address and return instructions.
  3. Ship the item back to the address we provide, using a tracked shipping service.

Please always contact us first so your return reaches the correct address. Items sent to our registered office cannot be processed and may be refused or returned to you.

Return shipping costs are paid by the customer unless the item arrived damaged, defective, or incorrect.

Refunds

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

Refunds are issued to the original payment method. For statutory withdrawals, this is within 14 days of receiving your withdrawal notice. Your bank or payment provider may take additional time to process the refund.

For returns under our voluntary 30-day policy, original shipping fees, customs fees, duties, taxes, and return shipping costs are non-refundable unless the item arrived damaged, defective, or incorrect.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible and in any case within 14 days of delivery, including clear photos of the item, packaging, and shipping label.

Reporting later does not remove your statutory rights in respect of faulty or misdescribed goods.

If the issue is confirmed, we will offer a replacement, refund, or another fair solution.

Items not eligible under our voluntary 30-day policy

The following may be refused or partially refunded under our voluntary policy. This list does not affect your statutory rights:

  • Items returned after the 30-day window
  • Items damaged by misuse, neglect, accident, or improper handling
  • Items missing parts, accessories, or original packaging
  • Items showing heavy use or hygiene concerns
  • Gift cards or digital products, if applicable

Beauty and skincare disclaimer

CALUNE products are intended for cosmetic self-care use only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition. Individual results may vary.

Consumer rights

Nothing in this policy limits any statutory consumer rights that apply under applicable law, including your EU right of withdrawal and your rights in respect of faulty goods. Where any part of this policy conflicts with your statutory rights, your statutory rights prevail.

Company details

This policy is operated by LIGER GROUP LTD, the company behind CALUNE.
Company registration number: 17303699
Registered in England and Wales
Registered office (not a returns address): Flat 15 Aneurin Bevan Court, 55 Coles Green Road, London, NW2 6EE, United Kingdom
Email: support@calunebeauty.com