Support
Frequently asked questions
How long does shipping take?
Tracked shipping across Europe takes an estimated 12–14 business days. You receive a tracking link by email the moment your order ships, and you can follow it any time on our Track Order page.
What exactly does CALUNE One do?
It combines a gently warmed (42°C), 330° rotating head with a soft LED-inspired glow and gentle vibration — designed to make daily serum application and facial massage feel calm, comfortable and consistent. It is a cosmetic self-care device, not a medical device, and we make no medical claims.
Is it suitable for sensitive skin?
CALUNE One is designed to be gentle. That said, every skin is different: avoid broken or irritated skin, start with short sessions, and stop if you feel discomfort. If you have a skin condition, check with your own specialist first.
Can I return it if it's not for me?
Yes — you have 30 days from delivery. Details are in our return policy, written in plain language.
How do I track my order?
Use the tracking link in your shipping email, or visit the Track Order page and enter your order number.
Who is behind CALUNE?
CALUNE is a beauty technology brand operated by LIGER GROUP LTD, launching first in the Netherlands and expanding across Europe.
How do I charge the device?
With the included USB cable. A full charge supports roughly two weeks of daily five-minute rituals.
Which bundle should I choose?
Single is perfect for a personal ritual. Duo suits home-plus-travel or a shared household. Trio is the best value per device and works beautifully as gifts.
Still unsure? Talk to us — a real person replies within one business day.
Tracked shipping
Across Europe, estimated 12–14 business days.
Secure checkout
Encrypted payment handled by Shopify.
30-day returns
Clear, honest return policy — no fine-print games.
Real support
A human reply within one business day.