Support

Frequently asked questions

How long does shipping take?

Tracked shipping across Europe takes an estimated 12–14 business days. You receive a tracking link by email the moment your order ships, and you can follow it any time on our Track Order page.

What exactly does CALUNE One do?

It combines a gently warmed (42°C), 330° rotating head with a soft LED-inspired glow and gentle vibration — designed to make daily serum application and facial massage feel calm, comfortable and consistent. It is a cosmetic self-care device, not a medical device, and we make no medical claims.

Is it suitable for sensitive skin?

CALUNE One is designed to be gentle. That said, every skin is different: avoid broken or irritated skin, start with short sessions, and stop if you feel discomfort. If you have a skin condition, check with your own specialist first.

Can I return it if it's not for me?

Yes — you have 30 days from delivery. Details are in our return policy, written in plain language.

How do I track my order?

Use the tracking link in your shipping email, or visit the Track Order page and enter your order number.

Who is behind CALUNE?

CALUNE is a beauty technology brand operated by LIGER GROUP LTD, launching first in the Netherlands and expanding across Europe.

How do I charge the device?

With the included USB cable. A full charge supports roughly two weeks of daily five-minute rituals.

Which bundle should I choose?

Single is perfect for a personal ritual. Duo suits home-plus-travel or a shared household. Trio is the best value per device and works beautifully as gifts.

Still unsure? Talk to us — a real person replies within one business day.

Tracked shipping

Across Europe, estimated 12–14 business days.

Secure checkout

Encrypted payment handled by Shopify.

30-day returns

Clear, honest return policy — no fine-print games.

Real support

A human reply within one business day.